Accessibility

Dear Guest,

 

This guide is intended to provide you with all of the necessary information to make your visit to Oracle Arena and Oakland-Alameda County Coliseum as enjoyable as possible. We are dedicated to making the facilities accessible to patrons with disabilities and hope to make your visit an enjoyable one.We take pride in complying with the Americans with Disabilities Act to enhance your enjoyment of the event. In striving to make your event experience as user friendly as possible, we ask that if there are ways in which we can improve our service to our guests with disabilities we encourage you to contact our ADA Coordinator.

Thank you for your patronage. We look forward to serving you again in the future.

Oracle Arena & Oakland-Alameda County Coliseum Management

Services

Raiders Game Day Shuttle Service (For Raiders Games Only)

Shuttles are multi-passenger vehicles that run continuous routes throughout the stadium parking lots. Guests needing assistance can now locate our new courtesy shuttles located throughout the Oakland Alameda County Coliseum parking lots. All pick up locations are marked on parking lot lamp posts with a bright orange flag and below the flag you will find Courtesy Shuttle Signage. Our courtesy shuttles will pick up passengers at these locations only and bring you to your destination. At the conclusion of the Raiders game, Courtesy Shuttle pick up points will be identified at each gate by Courtesy Shuttle signage. We ask that guests form a line and wait patiently for the shuttle to come and bring you back to your vehicle.

Seating Areas

Wheelchair accessible seating, semi-ambulatory seating and removable arm rest seating are located in various sections and levels throughout Oakland Coliseum and Oracle Arena. When ordering accessible tickets, it is important to indicate that you require accessible seating so we can properly seat you.

Purchase Accessible Tickets by Phone or Online

  • Visit oraclearena.com, find your event, click the "BUY TICKETS" link, then click the ADA icon on Ticketmaster.com and request accessible seating tickets.
  • For Ticketmaster events, call (800) 745-3000 and request accessible tickets.
  • Visit the Oracle Arena Box Office and request accessible tickets. 

TTY Telephones

  • Oakland Alameda Coliseum: Main Concourse, Section 130
  • Oracle Arena:
    Upper Concourse, Section 216
    Main Concourse, Section 104

California Relay Service

For all phone numbers listed in this brochure that do not also have a TTY phone number, please utilize the California Relay Service. This service can relay calls between a person using a TTY and any other phone user. It also allows a person without a TTY phone to call a TTY user. Specifically trained people are available 24 hours a day, 365 days a year to relay the call.

To use the California Relay Service, call toll free:

IF YOU HAVE TDD:1-800-735-2929

IF YOU DO NOT HAVE TTY: 1-800-735-2922

ADA Coordinator

Requests or questions related to accessibility should be directed to our ADA Coordinator at (510) 383-4817, TDD (510) 383-4619.

Or, by mail at:

7000 Coliseum Way,
Oakland, California 94621-1918

Guest Services at Events

For any questions or concerns during an event, please contact the nearest Guest Services Representative (i.e., Usher, Ticket Taker, or Security Staff)for assistance. Our guest services staff will assist you with your needs and will help direct you to services throughout the facilities.

Assisted Listening Devices

  • Oakland Alameda Coliseum: Section 109
  • Oracle Arena: First Aid-Section 106

Identification will be required, and will be returned to you upon return of the device following the event.

Available Materials

The following materials are available in large print or on audio tape, upon request, from the Oakland Alameda Coliseum and Oracle Arena Administration Offices:

Service Guide for Patrons with Disabilities

Oakland Alameda Coliseum and Oracle Arena Event Schedules

Game day and event day materials in large print are available, upon request, by contacting the Oakland A ’s (510) 430-8020 (voice/relay), Oakland Raiders (510) 864-5000 (voice/relay) or Golden State Warriors (510) 986-2200, TDD: (510) 986-2284. Guests needing materials, special accommodations or services should make such a request to the ADA Coordinator at least 10 business days before the event. The ADA Coordinator may be unable to accommodate such requests made less than 10 days in advance due to time constraints. For more information about other materials in accessible formats, see Available Aids and Services.

Elevators and Escalators

Coliseum Elevators:

  • Three (3) on West Side, NEAR Sections 217 & Westside Club
  • Four (4) on East Side, NEAR Sections 101 & 142

Arena Elevators:

  • One (1) on West Side, NEAR Section 114
  • Two (2) on East Side, NEAR Section 101

Arena Escalators:

  • One (1) on West Side, NEAR Section 115
  • One (1) on East Side, NEAR Section 128

First Aid

  • Coliseum: Sections 109, 143, 317 & 343
  • Arena: Sections 106 and/or 208

Restrooms

Restrooms accessible to guests in wheelchairs are located throughout Oracle Arena and Oakland Alameda Coliseum.

Arena:

Two (2) Disabled Family Restrooms are located at Section 106 and Section 204.

Auxiliary Aids & Services

Patrons needing a sign-language interpreter, real-time transcription or printed program text should make such a request to the ADA Coordinator at least 10 business days before the event. The ADA Coordinator may be unable to accommodate such requests made less than 10 days in advance due to time and coordination restraints.

All free written materials describing programs and services, including schedules of upcoming events and ticketing information will be available upon 10 business days notice in an alternative format, including large print, Braille, audio tape or by phone. Requests made without 10 days advance notice will be accommodated to the extent possible. The Guide for Patrons with Disabilities is available in alternative formats upon request.

Patrons requiring services other than those described should contact the ADA Coordinator.

Guests with Hearing/Visual Impairments:

Guests with visual or hearing impairments needing assistance may contact our ADA Coordinator at (510) 569-2121, TTY (510) 383-4619.

Or by mail at:

7000 Coliseum Way
Oakland, California 94621-2121.

If service for a hearing disability or visual impairment is required during an event, please contact the nearest Guest Service Representative. Guests needing materials, special accommodations or services should make such a request to the ADA Coordinator at least 10 business days before the event. The ADA Coordinator may be unable to accommodate such requests made less than 10 days in advance due to time and coordination constraints

Guests with Service Animals:

Service animals assisting guests with disabilities are permitted inside Oracle Arena and O.co Coliseum. When purchasing your ticket(s), please let the Ticket Representative know that you have a service animal.

Emergency Evacuation Procedures:

In the event of an emergency, Oracle Arena & O.co Coliseum Guest Service Representatives have been instructed and trained to assist you in evacuation of the premises.

Security and Lost & Found:

Security personnel are located throughout Oakland Alameda County Coliseum and the Oracle Arena.

Security

  • Coliseum: Main Concourse, Section 148
  • Arena: Event Level, South Tunnel

Lost and Found

Located at Guest Services during an event.

After the event ends, Lost and Found items are stored for 30 days. Thereafter, all unclaimed items will be disposed of.

To inquire about a lost item, please call (510) 569-2121.

Transportation

BART

The Bay Area Rapid Transit Coliseum Station is located on the East side of O.co Coliseum and is accessible by a walk-over, which connects the Coliseum to the BART station. BART services the counties of Alameda, Contra Costa and San Francisco. For more info, please call: (510) 465-2278.

AC Transit (Bus)

AC Transit services Alameda County. Patrons should take AC Transit to the Coliseum BART station and utilize the walk-over which connects the BART station to O.co Coliseum. The walk-over and BART station are located on the East side of O.co Coliseum. For more info, please call: (510) 839-2882.

Accessible Parking

The appropriate amount of ADA Compliant parking spaces are located at the front of the parking lots closest to Oracle Arena and Oakland Alameda County Coliseum. Spaces to accommodate vans are also available. To gain access to this accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card.

For the 2016-2017 Oakland Raiders Season, you must also have a pre-purchased parking pass for Raiders games. 

Auto Drop Off & Pick Up Areas

Drop off locations for guests using ride-sharing services like Uber or Lyft will be dropped off and picked up from the Baldwin Gate entrance to the Coliseum Complex property. Courtesy shuttles also run during Raiders games, Conerts, Warriors games, etc.

Traffic Updates

For up-to-date traffic information on event days, tune to radio station 530 AM. The station transmits within a two-mile radius of Oracle Arena and O.co Coliseum. Additionally our Twitter accounts will broadcast when parking lots are full. Follow us on Twitter @OracleArena and @Odotcocoliseum.

COMPLAINT PROCEDURE

Complaints regarding the provision of services to patrons with disabilities should be directed to our ADA Coordinator at (510) 569-2121, TTY (510)383-4619.

Or, by mail at:

7000 Coliseum Way
Oakland, California 94621-1918

The ADA Coordinator will make all reasonable efforts to resolve complaints informally. If a guest wishes that a complaint be investigated, please submit the complaint in writing. If the ADA Coordinator did not resolve your complaint regarding accessibility at Oakland-Alameda County Coliseum or Oracle Arena, the patron should request a Claim Form from the ADA Coordinator which will allow the patron to submit his/her claim to binding arbitration.