Oakland - Alameda County Arena & Oakland-Alameda County Coliseum
Accessibility and Service Guide for Guests with Disabilities

Services
Auxiliary Aids & Service
Transporation

Download Disabilities Guide PDF

INTRODUCTION

Dear Guest,

This guide is intended to provide you with all of the necessary information to make your visit to Oracle Arena and O.co Coliseum as enjoyable as possible. We are dedicated to making the facilities accessible to patrons with disabilities and hope to make your visit an enjoyable one.We take pride in complying with the Americans with Disabilities Act to enhance your enjoyment of the event. In striving to make your event experience as user friendly as possible, we ask that if there are ways in which we can improve our service to our guests with disabilities we encourage you to contact our ADA Coordinator.

Thank you for your patronage. We look forward to serving you again in the future.

Oracle Arena & O.co Coliseum Management


SERVICES

  • Raiders Game Day Shuttle Service (For Raiders Games Only)
    Shuttles are multi-passenger vehicles that run continuous routes throughout the stadium parking lots. Guests needing assistance can now locate our new courtesy shuttles located throughout the O.co Coliseum parking lots. All pick up locations are marked on parking lot lamp posts with a bright orange flag and below the flag you will find Courtesy Shuttle Signage. Our courtesy shuttles will pick up passengers at these locations only and bring you to your destination. At the conclusion of the Raiders game, Courtesy Shuttle pick up points will be identified at each gate by Courtesy Shuttle signage. We ask that guests form a line and wait patiently for the shuttle to come and bring you back to your vehicle. This service is available to the elderly, disabled and pregnant guests only.

  • Amplified Pay Telephones
    All pay telephones in the O.co Coliseum and Oracle Arena are equipped with volume control features.

  • TTY Telephones
    O.co Coliseum:
    Main Concourse, Section 130
    Oracle Arena:
    Upper Concourse, Section 216
    Main Concourse, Section 104

  • California Relay Service
    For all phone numbers listed in this brochure that do not also have a TTY phone number, please utilize the California Relay Service. This service can relay calls between a person using a TTY and any other phone user. It also allows a person without a TTY phone to call a TTY user. Specifically trained people are available 24 hours a day, 365 days a year to relay the call.
    To use the California Relay Service, call toll free:
    IF YOU HAVE TDD:1-800-735-2929
    IF YOU DO NOT HAVE TTY: 1-800-735-2922

  • ADA Coordinator
    Requests or questions related to accessibility should be directed to our ADA Coordinator at (510) 569-2121, TDD (510) 383-4619.
    Or, by mail at:
    7000 Coliseum Way, Oakland, California 94621-1918

  • Guest Services at Events
    For any questions or concerns during an event, please contact the nearest Guest Services Representative (i.e., Usher, Ticket Taker, or Security Staff)for assistance. Our guest services staff will assist you with your needs and will help direct you to services throughout the facilities.

  • Assistive Listening Devices
    O.co Coliseum:
    Section 109
    Oracle Arena:
    First Aid-Section 106
    Identification will be required, and will be returned to you upon return of the device following the event.

Available Materials
The following materials are available in large print or on audio tape, upon request, from the O.co Coliseum and Oracle Arena Administration Offices:
Service Guide for Patrons with Disabilities

  • O.co Coliseum and Oracle Arena Event Schedules
    Game day and event day materials in large print are available, upon request, by contacting the Oakland A 's (510) 430-8020 (voice/relay), Oakland Raiders (510) 864-5000 (voice/relay) or Golden State Warriors (510) 986-2200, TDD: (510) 986-2284. Guests needing materials, special accommodations or services should make such a request to the ADA Coordinator at least 10 business daysbefore the event. The ADA Coordinator may be unable to accommodate such requests made less than 10 days in advance due to time constraints. For more information about other materials in accessible formats, see Available Aids and Services.

  • Elevators and Escalators
    Coliseum Elevators:
    Three (3) on West Side, NEAR Sections 217 & Westside Club
    Four (4) on East Side, NEAR Sections 101 & 142
    Coliseum ADA Lift:
    One (1) Near section 133
    Arena Elevators:
    One (1) on West Side, NEAR Section 114
    Two (2) on East Side, NEAR Section 101
    Arena Escalators:
    One (1) on West Side, NEAR Section 115
    One (1) on East Side, NEAR Section 128

  • First Aid
    Coliseum:
    Sections 109, 143, 317 & 343
    Arena:
    Sections 106 and/or 208

  • Restrooms
    Restrooms accessible to guests in wheelchairs are located throughout the O.co Coliseum and the Oracle Arena.
    Coliseum:
    One (1) Disabled Family Restroom is located on the East side near Sections 344 and 346.
    Arena:
    Two (2) Disabled Family Restrooms are located at Section 106 and Section 204.

  • Seating Areas
    Wheelchair accessible seating, semi-ambulatory seating and removable arm rest seating are located in various sections and levels throughout O.co Coliseum and the Oracle Arena. At the time of your ticket purchase, please let the Ticket Service Representative know if you require special accommodations.

AUXILARY AIDS & SERVICES

Patrons needing a sign-language interpreter, real-time transcription or printed program text should make such a request to the ADA Coordinator at least 10 business days before the event. The ADA Coordinator may be unable to accommodate such requests made less than 10 days in advance due to time and coordination restraints.

All free written materials describing programs and services, including schedules of upcoming events and ticketing information will be available upon 10 business days notice in an alternative format, including large print, Braille, audio tape or by phone. Requests made without 10 days advance notice will be accommodated to the extent possible. The Guide for Patrons with Disabilities is available in alternative formats upon request.

Patrons requiring services other than those described should contact the ADA Coordinator.

  • Guests with Hearing/Visual Impairments:
    Guests with visual or hearing impairments needing assistance may contact our ADA Coordinator at (510) 569-2121, TTY (510) 383-4619.
    Or by mail at:
    7000 Coliseum Way
    Oakland, California 94621-2121.
    If service for a hearing disability or visual impairment is required during an event, please contact the nearest Guest Service Representative. Guests needing materials, special accommodations or services should make such a request to the ADA Coordinator at least 10 business days before the event. The ADA Coordinator may be unable to accommodate such requests made less than 10 days in advance due to time and coordination constraints.

  • Guests with Service Animals:
    Trained guide dogs, signal dogs, or service animals assisting guests with disabilities are permitted inside the O.co Coliseum and Oracle Arena. When purchasing your ticket(s), please let the Ticket Representative know that you have a service animal.

  • Emergency Evacuation Procedures:
    In the event of an emergency, O.co Coliseum and the Oracle Arena Guest Service Representatives have been instructed and trained to assist you in evacuation of the premises.

  • Security and Lost & Found:
    Security personnel are located throughout O.co Coliseum and the Oracle Arena.
    Security
    Coliseum:
    Main Concourse, Section 148
    Arena:
    Event Level, South Tunnel
    Lost and Found  (Contact Oakland A's for Baseball Lost & Found at (510) 638-4900):
    Located in the Security Offices during an event.
    After the event ends, Lost and Found items are stored in the security offices for 30 days. Thereafter, all unclaimed items will be disposed of.
    To inquire about a lost item, please call (510) 569-2121.

  • Inter-Property Transportation Special Services:
    The Oakland Athletics and Oakland Raiders offer a special assistance program to assist their fans who have disabilities by providing shuttle rides from the parking lots and the BART Plaza to the O.co Coliseum gates. They also offer wheel chair escorts from the O.co Coliseum gates to the seating areas. For more information on the Assistance Program, please call the A's at (510)638-4900 ext. 2820 or the Raiders at (800) RAIDERS (724-3377).

  • TRANSPORTATION
    BART
    The Bay Area Rapid Transit Coliseum Station is located on the East side of the O.co Coliseum and is accessible by a walk-over, which connects the Coliseum to the BART station. BART services the counties of Alameda, Contra Costa and San Francisco. For more info, please call: (510) 465-2278.
    AC Transit (Bus)
    AC Transit services Alameda County. Patrons should take AC Transit to the Coliseum BART station and utilize the walk-over which connects the BART station to the O.co Coliseum. The walk-over and BART station are located on the East side of the O.co Coliseum. For more info, please call: (510) 839-2882.
    Accessible Parking
    Parking for patrons with disabilities is located in the first two (2) rows of the parking lot closest to O.co Coliseum and Oracle Arena. Spaces to accommodate vans are also available. To gain access to this accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card.
    Auto Drop Off & Pick Up Areas
    During events, our disabled drop-off and pick-up area is located on the North and South ramps leading up to the Plaza. The Plaza is the area between Coliseum and Arena where the Arena 's Box Office is located. Disabled guests may also be dropped off or picked up in front of Gates C & D at Coliseum.
    Traffic Updates
    For up-to-date traffic information on event days, tune to radio station 530 AM. The station transmits within a two-mile radius of O.co Coliseum and Oracle Arena.

COMPLAINT PROCEDURE
Complaints regarding the provision of services to patrons with disabilities should be directed to our ADA Coordinator at (510) 569-2121, TTY (510)383-4619.
Or, by mail at:
7000 Coliseum Way
Oakland, California 94621-1918

The ADA Coordinator will make all reasonable efforts to resolve complaints informally. If a guest wishes that a complaint be investigated, please submit the complaint in writing. If the ADA Coordinator did not resolve your complaint regarding accessibility at O.co Coliseum or Oracle Arena, the patron should request a Claim Form from the ADA Coordinator which will allow the patron to submit his/her claim to binding arbitration.

 


   
   
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